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Trexler Library Student Assistants: Important Reminders

Important Reminders

REMINDERS:

The library’s main extension is x1266. Please answer at the center desk in circulation area only.

Check Blackboard for important announcements and postings at the beginning of your shift.

You should not be behind the Circulation Desk unless you are on duty.

You should not use your status as a student worker to access your own library record.  Another student worker or staff member should be checking out your books, collecting fines, renewing items, etc. on your own time.

Classwork and studying may be done during work hours but not until all assigned tasks (shelving, shelf reading, etc) are completed. Library staff may assign additional tasks at anytime during your shift. Also, classwork must not interfere with your ability to assist library patrons. Printing of classwork is not permitted during work hours.

While snacks and covered drinks are allowed at the desk, you should not be eating meals while on duty.

Please keep socializing with other student workers to a minimum. Do not spend extended periods of time talking with friends/classmates at the Circulation Desk while on duty.

If a patron does not have an ID, you may do a name search in WMS to locate their record.  You MUST verify their street address to be sure you have the correct patron. The patron's street address will appear after their barcode number.

Please close a patron’s record when you have finished assisting them. Use the X to the left of the patron’s name listed in the left menu.

You should not be instructing patrons to “hold items over their head” when going through the security gate.  This action is telling patrons how to bypass our security system, allowing the possibility of theft.  You need to pass any media items around the gate and hand them to the patron. 

Due dates for all checked out items are the last day of the semester, with some exceptions (such as DVDs, which are 30 days).  An email is sent to the patron notifying them of the due dates.

Please remember to do a second check in and reactivation of all items before you shelve them.

When you are checking in an item, please watch for a yellow flag near the top left of the screen that may appear with a message that the item is BILLED, MISSING, LOST or CLAIMS RETURNED. Please place these items, with the message on a post it, on Eric's desk.

If you are checking out an item to a patron, and the message “owes too much money” appears asking for an override, the patron needs to pay at least a portion of the amount owed before checking out another item.  Click on the Bills tab, select the charge, and click Pay/Waive/Refund.  Enter the amount being collected and click on Resolve. You should now be able to continue with the checkout.  You are not authorized to waive fines, you should choose “pay” only.

Paper at the Circulation Desk may be used for all library printers and copiers. Toner for first floor and second floor release printers is stored at the circ desk.  Circ desk workers are responsible for refilling printer and photocopier trays and for changing toner in all patron library printers. Photocopier and staff color laser toner will be changed by staff.

Color printing for students/patrons is not available in the library.  

Requests for Inter Library Loan renewals should be referred to Scott Parkinson. Scott can be contacted at x1257 or trexill@desales.edu. We cannot approve renewals for Inter Library Loans.  Please remember to check in an ILL book when it is returned before placing it on the return shelf.

Do not remove charging cords from the Laptop Cabinet.  Do not “borrow” items from laptop pouches.  Each laptop has a pouch with the accessories for that specific computer.

While on duty, you should be using one of the two designated student worker desks, not a staff desk. 

Please use the first floor restrooms while on duty, not the staff restroom.

If you don’t know the answer to a patron’s question, please ask a staff member.  We do not want to give out incorrect information.

07/06/2022 ea

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Contact Us

  reference@desales.edu

       610-282-1100 x1266

     @Desales_Trexler